RETURNS AND REFUNDS
We hope you’re happy with your Level 101 purchase, however if you decide it’s not quite right for you, you can return items to us within 30 days of purchase, or receiving your order, whichever is later. If 30 days have gone by since your purchase, we will not offer you a refund or exchange. We will also refund the standard delivery fee you paid when you bought the product.
Items must be returned in a fully resalable condition, which means being unused and in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable.
To initiate the return process you need to write to us via e-mail: [email protected]. Please note that we do require a receipt, or proof of purchase. We will then advise where to send the unwanted products depending on your location.
2. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the item. We will also notify you of the approval, or rejection of your refund.
If refund is approved, then we will process it within 5 working days, and a credit will automatically be applied to your credit card or original method of payment. Please note that it might take up to 10 working days (from time the refund is processed by us) for it to appear in your account.
Late or missing refunds (if applicable)
If you haven’t received a refund within the time specified in section “Refunds (if applicable)”, please kindly contact us again via email [email protected]. We will check this for you
3. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] We will then advise you where to send your return item. After it is received by us, we will ship a replacement to you. Depending on where you live, the time it may take for your exchanged product to reach you, may vary but typically is between 4-14 days.
4. Return Shipping
You will be responsible for paying your own shipping costs for returning the unwanted product back to us. We will not refund this cost.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
5. Frequently Asked Questions (FAQ)
How do I cancel my order?
Please contact us via e-mail: [email protected] as soon as you realise you want to cancel the order. We will do our best to process the cancellation, however if the production process has already begun, we might be unable to do so. In this case please await delivery of the product and then initiate a product return.
How can I exchange the product I bought?
We only exchange products that are defective or damaged. We suggest you initiate the return of the original item and order separately the new product. Please keep in mind though that refund for return will only be initiated after we receive the returned product and subject to it being in a fully resalable condition.